LET'S TALK



GET IN TOUCH WITH US


As we are only a small family business, we spend most of our time working hard in the workshop. This means that we may miss the telephone when it rings from time to time so we suggest using the form below to email us as we are always checking our inbox!

 
 
 
 




FREQUENTLY ASKED QUESTIONS



Still unsure about anything? We hope our answers below can help you!

How do I measure my shelving boards?


Measure the width of your board to determine which capacity bracket you need.  We allow a couple of mm for clearance purposes so if the inside capacity is stated as 225mm it will measure closer to 227mm.  We recommend installing a bracket for every metre length of shelving board.



How long will it take to make my brackets?


We always have a stock of our most popular brackets complete or in production at any one time.  Standard turnaround is one working week although at peak times or if you require custom-made changes this can be slightly longer.

Can I return the brackets if I change my mind?


Of course!  Should you decide you no longer need your purchase you can return them to us for a full refund.  Contact us within 14 days of receiving your items to obtain a returns reference number and further details.  Bespoke orders may be returned at our discretion.



Do you provide a bespoke service and how much does it cost?


We can from time to time accept bespoke requests if our waiting times for standard items are not too lengthy.  If we accept your bespoke order we will send you a quote and an estimated wait time.  If we feel your request is so unique that we are not able to re-sell the item should you default on payment we may need to charge a 50% deposit prior to making your brackets.  Additional bespoke charges for dimension changes to our standard brackets may apply.

Will my brackets look like your photos?


Yes, as far as we can when hand creating each individual item!  All of our brackets are handmade by us and the measurements stated are approximate but we will endeavour to make them as close as possible to those stated.  The appearance of metal from our supplier can sometimes vary from those in the photographs but will always be of the same quality.

How do I order?


Simply browse our product range, decide which items you would like and how many pairs you need.  Head over to the order form and complete the sections with your choices and personal details.  As soon as we receive your order we will reply asap to confirm our production time.



How will I know you have accepted my order?


We will email you within 24 hours, usually quicker, to supply estimated production times and confirm your order total.  If you are happy with our estimates simply let us know and we will get bracket making!

How do I pay for my brackets?


Once your brackets have been made to order we will email you a PayPal invoice to make payment.  You don’t need a PayPal account to use PayPal – you can simply pay with a debit or credit card without creating an account.




Do you keep a record of my card details?


No.  Payment is online through PayPal and we never see your card information.


Do you charge for delivery?


No!  All shipping costs are free and if you order £50.00 or more you will also receive a 10% discount!

How do I preserve the appearance of my brackets?


Our brackets are made from raw mild steel which is suitable to leave raw in dry environments for a rustic, industrial look.  You can protect your brackets from moisture by applying wax, paint or clear lacquer.